Last updated: September 20, 2025
Privacy Policy
At Petivo ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. Petivo helps pet owners search, compare, and book veterinary clinics, including displaying sponsored listings. This Privacy Policy explains how we collect, use, and protect your information when you use withpetivo.com and related services.
1. Information We Collect
a) From Pet Owners (Users)
Name, email, and phone number
Location information to show nearby clinics
Booking details (clinic selected, date, time)
Search activity and interactions on our platform
Feedback or reviews submitted through Petivo
b) From Veterinary Clinics
Publicly available clinic information (name, address, phone, services, pricing)
Submitted content: logos, service descriptions, booking preferences
Sponsored listing data and advertising preferences
c) Technical & Usage Data
IP address, browser type, device type
Cookies, analytics, and tracking data to improve search functionality and user experience
2. How We Use Your Information
We use collected information to:
Display relevant veterinary search results and booking availability
Show sponsored clinics and advertisements fairly and transparently
Maintain and update the clinic directory
Communicate with users and clinics regarding bookings or inquiries
Personalize search results based on location and preferences
Improve platform features, performance, and security
We do not sell your personal data to third parties.
3. Sponsored Listings & Ads
Petivo displays sponsored clinics or advertisements in search results.
Sponsored clinics may pay for enhanced visibility or featured placement.
Users' personal data is not shared with sponsors unless explicitly required for a booking.
4. Data Sharing
Veterinary Clinics – for booking confirmations or inquiries
Service Providers – for website hosting, analytics, or secure transactions
Authorities – if required by law
Clinics may request removal or updates of their data by contacting ville@withpetivo.com
5. Cookies and Tracking
Petivo uses cookies and tracking technologies to:
Enhance search and booking functionality
Analyze site usage and improve performance
Display personalized sponsored content
You can manage or disable cookies in your browser, but some features may not function properly.
6. Your Rights
As an EU resident, you have the right to:
Access your personal data held by Petivo
Request corrections or deletion of data
Restrict or object to data processing
Withdraw consent at any time
File a complaint with the Finnish Data Protection Authority
7. Data Retention
User data is retained only as long as necessary for providing services or legal compliance.
Clinic information (public or submitted) is regularly updated. Clinics may request corrections or removal at any time.
8. Security
We implement industry‑standard measures to protect your data. While we strive for maximum security, no system can guarantee complete protection.
9. Children's Privacy
Petivo services are not directed at children under 16. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "last updated" date.
11. Contact Us
For questions about this Privacy Policy or your data, contact:
Company: Petivo
Contact person: Ville Pekkarinen
Email: ville@withpetivo.com
Website: www.withpetivo.com